Shipping
Orders are packaged with care and shipped via PostNL/DPD, so that your order arrives to you safely and on time.
Shipping time
We aim to dispatch orders placed before 4pm the same day, so you can receive your products as quickly as possible.
Free Shipping
Enjoy free shipping on orders of €100 or more within the Netherlands and Belgium.
Postage costs
Shipping costs apply for orders under €100 and orders outside the Netherlands and Belgium, which vary per country. Below you can see the rates:
Netherlands: €5,-
Belgium: €7,-
Germany: €8,-
France: €10,-
United Kingdom: €12,-
Packaging
Our packaging is designed to protect the products well, so the chance of damage during shipping is nil. We do our utmost to ensure that your order arrives to you in perfect condition.
For more information about shipping, shipping costs per country or if your product was delivered damaged, please feel free to contact us.
Returns
We strive to make you satisfied with your purchase. However, if for any reason you are not satisfied, you can return the product within 30 days.
Returns procedure
Please contact us at hoydebags@gmail.com to register a return. Please include your order number and the reason for the return.
Pack the product securely and securely to prevent damage during return transport.
Send the package to the following address: Peizerweg 97N, 9727AJ Groningen
Once we have received and inspected the returned product, we will process the refund.
Please note that the costs for returns are at your own expense.
Important note
- Please ensure that the product is returned in its original condition and packaging, including all accessories and documentation.
- Please return the product within 30 days of the original purchase date for smooth return handling.
If you have any further questions or comments about the returns process, please feel free to contact us.