Privacy Policy

Payment processors

Shopify Payments

To handle (part of) the payments in our online shop, we use the platform of Shopify Payments. Shopify Payments processes your name, address and place of residence and your payment details such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organisational measures to protect your personal data. Shopify Payments reserves the right to use your data to further improve its services and, as part of this, share (anonymised) data with third parties. Shopify Payments shares personal data and information relating to your financial position with credit rating agencies in the case of an application for a deferred payment (credit facility). All of the above guarantees regarding the protection of your personal data also apply to those parts of Shopify Payments's services for which they engage third parties. Shopify Payments does not retain your data for longer than permitted under the statutory time limits.

Reviews

Kiyoh

We collect reviews through the platform of Kiyoh. If you leave a review via Kiyoh, you are required to provide your name, place of residence and e-mail address. Kiyoh shares these details with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on its own website. In some cases, Kiyoh may contact you to explain your review. In the event that we invite you to leave a review, we share your name and e-mail address with Kiyoh. They only use this data for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organisational measures to protect your personal data. Kiyoh reserves the right to use third parties for the purpose of providing the service, for this we have given permission to Kiyoh. All of the above safeguards regarding the protection of your personal data also apply to those parts of Kiyoh's service for which they engage third parties. Kiyoh retains your personal data for as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer, you can find the contact details of this officer on Kiyoh's website.

Shipping and logistics

PostNL

When you place an order with us, our job is to get your parcel delivered to you. We use the services of PostNL to make the deliveries. This requires us to share your name,

address and place of residence with PostNL. PostNL uses this data solely for the purpose of executing the agreement. If PostNL engages subcontractors, PostNL will also make your details available to these parties.

DPD

When you place an order with us, our job is to get your parcel delivered to you. We use the services of DPD to carry out the deliveries. This requires us to share your name, address and place of residence details with DPD. DPD only uses these data for the purpose of executing the agreement. If DPD engages subcontractors, DPD will also make your data available to these parties.

Invoicing and accounting

Snelstart

To keep our records and accounts, we use the services of Snelstart. We share your name, address and residence details and details relating to your order. This data is used to administer sales invoices. Your personal data are transmitted and stored in a protected way. Snelstart is bound to secrecy and will treat your data confidentially. Snelstart will not use your personal data for other purposes than described above.

External sales channels

Bol.com

We sell (some of) our items through Bol.com's platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Etsy 

We sell (some of) our items through Etsy's platform. If you place an order via this platform, Etsy shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of our services. That is, the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request - at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website are processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with tax and criminal investigations

Where appropriate, Høyde-Bags may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods

We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. This also means that we will not retain your data for more than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Pursuant to applicable administrative obligations, we must keep invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced in response to your instructions.

Your rights

Under applicable Dutch and European law, as a data subject you have certain rights in relation to personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of completed requests; in the case of forgetting requests, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with a list of the processors holding this data, indicating the category under which we have stored this data.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restrict processing

You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced to it. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right of objection and other rights

You have the right to object, where appropriate, to the processing of your personal data by or on behalf of Høyde-Bags. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and thereafter cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the US company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to grant access to this data. We collect information about your browsing behaviour and share this data with Google. Google may interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected in relation to you, we will notify you by e-mail.

Contact details Høyde-Bags:

Peizerweg 97-N 9727AJ Groningen The Netherlands

T +31631561209 E hoydebags@gmail.com